The mission of MWS online courses is to form servant leaders in Christian worship renewal and education by delivering a limited offering of high-quality, fully online graduate courses which serve to enhance existing on-campus programs. The mission is articulated within the larger scope of the IWS degree programs, which focus on graduate academic praxis grounded in biblical, historical, theological, cultural and missiological reflection in community.
Student Complaint Process
The online distance learning has a process for, and will make every attempt to resolve, student complaints within the Institute. If you are unsure about who to contact please see “Correction/Discipline, Mediation, and Grievance Procedures” in the student handbook to resolve the issue. If an issue cannot be resolved at the course level, students have the right to file a complaint with the Office of the Academic Dean.
IWS is required to provide both current and prospective students with contact information for filing complaints with its accrediting body and the appropriate state agency for handling complaints in a student’s resident state. IWS is accredited by the Association for Biblical Higher Education (ABHE) to award master and doctoral degrees and certificates. Contact the Commission on Accreditation at 5850 TG Lee Blvd, Suite 130, Orlando, FL 32822, or call 407-207-0808 for questions about the accreditation of IWS. If you need to file a complaint with ABHE, visit this link. If you have a complaint about MWS online courses that cannot be resolved through the process listed in the student handbook, contact the appropriate authority in your state of residence. Distance Education students not residing in Florida, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non‐instructional complaints to the FL‐SARA PRDEC Council. For additional information on the complaint process, please visit the FL‐SARA Complaint Process page.
Complaint information for each state is available through the contact information provided at the National Council for State Authorization Reciprocity Agreements website.